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Innovation and CX

IBM and Wimbledon

The purpose

 To amplify the IBM sponsorship of the annual Wimbledon tennis tournament – connecting sport with IBM analytics in the eyes of consumer and a broad business audience.

How we did it

Research showed that there was considerable fascination and online discussion about how the athletes and matches compared with each other and past performance. IBM analytics was in a unique place to fuel these conversations. And for the first time social media data was being combined with match data to provide an alternative leaderboard – the leaderboard of the people.


On-site IBM analytics were used to evaluate how each player was performing around 3 key performance areas, this was combined with public sentiment to bring to life who was winning in the hearts of the global Wimbledon audience. Then, every 20 minutes a personal best a trophy was created by a 3D printer recognising their performance before the match was complete. 

The effect

IBM was seen to power the Wimbledon tournament, reaching 6.5 million people world wide with consistent messaging and experiences across multiple digital environments; 3rd party media, social, on-site and at Wimbledon.

Sage

Problem: Sage operated as separate brands across the globe with disparate branding and media spends. Meanwhile key competitors were outpacing them with a master brand strategy.

 

Solve: Align the Sage brand across all home markets. Managing a $30 million budget, I led the team that engaged and delivered a coherent brand platform across all these markets, across all paid, owned and earned channels at their disposal.

 

Impact: Within a 8 month period a 13% increase in unprompted awareness was recorded, averaged across all markets

McDonalds

Problem: McDonalds in the UK perceived a threat as people started to move towards more healthy food, to meet this trend they introduced a range of healthier sandwiches and salads.


My role: I coordinated the national roll out of the POS materials, from requirements gathering, budgeting, concepting and creation of master artworks.


Impact: On time delivery and steady uptake of new healthy products (it was never going to displace the Big Mac)


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